Thank you for shopping at IntentaVida! We’re excited to provide you with quality products and a seamless shopping experience. This Shipping Policy outlines the details of our shipping practices to keep you informed about how your orders are processed and delivered.
1. Shipping Zones and Availability
We currently offer shipping to customers within Canada only. This does not include Canadian Territories, we only ship to the Provinces. We are constantly expanding our reach. If your location is not included in our shipping options, please feel free to contact us at info@intentavida.com to discuss possible alternatives.
2. Order Processing Time
After receiving your order, we strive to process it as quickly as possible. Order processing usually takes 1 – 2 business days, excluding weekends and holidays. Please note that during peak seasons or special promotions, processing times may be slightly longer.
3. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs that are visible during checkout. The estimated delivery time is 3 – 5 business days excluding weekends and holidays.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs clearance.
4. Shipping Fees
Shipping fees are calculated based on the selected shipping method, destination, and the total weight and dimensions of the items in your order. The shipping cost will be displayed during the checkout process, allowing you to review the charges before finalizing your purchase.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the order status and tracking information.
6. Undeliverable or Returned Packages
In the event that a package is undeliverable due to an incorrect shipping address provided by the customer, refused delivery, or other reasons, we will attempt to contact you to resolve the issue. If the package is returned to us, we will issue a refund for the products’ cost, excluding shipping fees.
7. Lost or Damaged Packages
If your order arrives damaged or goes missing, please contact our customer support immediately. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.