Refunds
We accept refunds on purchases made within 30 days since the purchase date. We will not accept any refunds on purchases made 30 days or more since the purchase date.
If you would like to request a refund please email us at info@intentavida.com. When you send us an email to request a refund in the subject line please write “Refund Request”. In the email please explain the reason behind your request. If you provide us with evidence such as photos and videos for your request. It will help us with making a decision on your refund request.
We will notify you once we’ve received and inspected your refund request to let you know if the refund was approved or not. It can take us up to 5 business days to review your request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your refund, please contact us at info@intentavida.com.
We will issue a refund for the products’ cost, excluding shipping fees. We will only issue a refund on the products’ cost and shipping fees if we covered the shipping fees.
RETURNS
IntentaVida products are perishable goods as such we do not accept any returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.
Exchanges
We can accept an exchange of your order if it is found to be defective, damaged, or you received the wrong item. Exchanges can only be accepted if your purchase was made within 30 days since the purchase date. We will not accept any exchanges on purchases made 30 days or more since the purchase date.
If you would like to request an exchange please email us at info@intentavida.com. When you send us an email to request an exchange in the subject line please write “Exchange Request”. In the email please explain the reason behind your request. If you provide us with evidence such as photos and videos for your request. It will help us with making a decision on your exchange request.
We will notify you once we’ve received and inspected your exchange request to let you know if the exchange was approved or not. It can take us up to 5 business days to review your request. If approved, your original order will be exchanged with new items within 10 business days.
If more than 15 business days have passed since we’ve approved your exchange, please contact us at info@intentavida.com.
Complaints
If you have any complaints or questions regarding our products. Please do not hesitate to contact us at info@intentavida.com. We will asses your concern and do everything we can to make things right.